Enterprise IT expertise.
Small-business attention.
OTG gives Miami-Dade and South Florida businesses the kind of IT support the big companies have — proactive, secure, and handled by engineers who pick up the phone and follow through.
- 15+
- Years of enterprise experience
- 24/7
- Monitoring & response
- Local
- Miami-Dade based & on-site
- 100%
- Follow-through, every ticket
What we do
One partner for your entire technology stack
From the helpdesk ticket to the boardroom roadmap, OTG covers the full range of IT so you can focus on running your business.
Managed IT Services
Proactive monitoring, helpdesk, patching, and day-to-day support so your team stays productive and your systems just work.
Cybersecurity
Endpoint protection, email security, backups, and security assessments that keep your business and client data safe.
Network Installation & Setup
Business-grade Wi-Fi, firewalls, switching, and cabling — designed, installed, and documented for reliable performance.
Tech Stack Assessment / IT Audit
A clear, jargon-free review of your tools, licensing, and security posture — with prioritized recommendations and real costs.
AI Strategy & Adoption
Practical guidance on where AI tools actually save your team time — rolled out safely, with the right guardrails.
Cloud & Microsoft 365 Setup
Microsoft 365, Google Workspace, and SaaS migrations — email, files, and identity configured cleanly and securely.
Website Development
Fast, modern websites that look professional and bring in business — built to grow with you, not box you in.
Audio / Video Consultation
Conference rooms, displays, and AV systems specified and set up so meetings and presentations run without friction.
Fractional CIO
Senior IT leadership on demand — budgets, roadmaps, and vendor decisions guided by someone who's done it at scale.
Software & technology expertise
The tools we deploy, manage, and support
The platforms and technologies we work with across our client environments — from solo offices to multi-site businesses across South Florida.
54+
Tools & platforms
15+
Years experience
Identity & Access Management
Okta
SSO, MFA, lifecycle management
Microsoft Entra ID
Azure AD, conditional access
BeyondTrust
Privileged access management
Azure PIM
Privileged Identity Management
Duo Security
MFA, trusted access
Zero-Trust Architecture
Least-privilege security model
Conditional Access
Context-aware access policies
Lifecycle Management
Employee onboarding/offboarding
Endpoint & Device Management
JAMF Pro
Apple MDM, macOS fleet management
Microsoft Intune
Windows / cross-platform MDM
Apple Business Manager
Device enrollment, VPP, DEP
CrashPlan
Endpoint backup & recovery
Veeam
Backup & disaster recovery
BlueTally
IT asset management & tracking
Platforms & SaaS
Microsoft 365
Email, Office, SharePoint
Google Workspace
Gmail, Drive, Docs
Slack
Team messaging
Microsoft Teams
Chat, meetings, calling
Zoom
Video conferencing
Website Development
Design, build & hosting
ITSM & Project Management
Jira
Issue & project tracking
Jira Service Management
Helpdesk & ticketing
Confluence
Knowledge base & docs
Jira Automation
Workflow automation
Zendesk
Customer support desk
AI & Automation
Microsoft Copilot
Productivity AI
Claude (Anthropic)
AI assistant
Moveworks
AI-powered IT support
Atlassian Rovo
AI search & agents
Networking
Cisco Meraki
Cloud-managed networking
Ubiquiti UniFi
Wi-Fi, switching, gateways
Ubiquiti UISP
ISP-grade wireless & routing
Starlink
Satellite internet
Structured Cabling
Design & installation
Firewall Configuration
Perimeter security & VPN
AV & Collaboration Hardware
Microsoft Teams Rooms
Conference room systems
Crestron
AV control & automation
Extron
AV signal distribution
QSC / Q-SYS
Audio & DSP platforms
Google Meet
Video conferencing
BlueJeans / LifeSize
Video collaboration
Live Event Production
Audio/video for events
Security & Compliance
Zero-Trust Architecture
Least-privilege model
Conditional Access
Context-aware policies
InfoSec Collaboration
Security program support
Security Awareness Training
Phishing & user education
Backup & Disaster Recovery
Resilience & continuity
Operational & Strategic
IT Strategy & Roadmapping
Planning & budgeting
Vendor Management
Procurement & contracts
Team Building & Scaling
Hiring & IT org design
M&A IT Integration
Mergers & acquisitions
Onboarding Automation
Onboard/offboard workflows
Retail & Multi-Site IT
Distributed locations
Executive IT Support
White-glove leadership support
Don't see your platform? We work with far more than we can list — if your business runs on it, chances are we support it.
Industries we serve
IT that fits how your business works
Every industry has its own software, compliance needs, and workflows. We tailor support to yours — including HIPAA-aware setups for healthcare and secure document handling for legal and finance.
About OTG
Big-company IT, run like it's our own business
Ornelas Tech Group was founded by Vincent Ornelas, an engineer who spent years supporting enterprise environments and saw the same thing again and again: smaller businesses get stuck with slow, impersonal IT.
We started OTG to fix that — bringing the tools, security, and standards of a large IT department to companies that want a partner who actually answers the phone. Based in Miami-Dade, FL, OTG is hands-on and local, serving businesses throughout Miami-Dade & South Florida.
- Corporate-trained engineers — now focused on small and mid-sized businesses
- Plain-English communication, no condescension and no jargon
- We own the outcome: every issue followed through to done
Local & hands-on
Based in
Miami-Dade, FL
On-site & remote support across Miami-Dade & South Florida.
Led by
Vincent Ornelas
15+ years of enterprise IT experience.
A local owner who knows your setup — not a faceless ticket queue or an out-of-state call center.
How we work
A simple, transparent process
No surprise invoices and no runaround — just a clear path from first call to fully supported.
Free consultation
We listen to your goals and pain points, then take a look at your current setup — no cost, no pressure.
Assessment & plan
You get a clear, prioritized roadmap with real costs — what to fix now, what to plan for, and why.
Implementation
We do the work cleanly and document everything — minimal disruption to your team and your day.
Ongoing support
We monitor, maintain, and stay a phone call away — proactively keeping issues from becoming emergencies.
Service area
Proudly serving Miami-Dade & South Florida
Based in Miami-Dade, FL, OTG provides on-site and remote IT support to businesses throughout Miami-Dade County and the surrounding South Florida area.
Don't see your city? If you're anywhere in South Florida, reach out — chances are we can help.
Local & responsive
Miami-Dade & South Florida
- On-site response
- Same-day
- Remote support
- Anywhere
- Coverage
- Miami-Dade
- After-hours
- Available
FAQ
Questions, answered
What areas do you serve?
We're based in Miami-Dade and provide on-site and remote IT support to businesses throughout Miami-Dade County and the surrounding South Florida area, including Miami, Hialeah, Coral Gables, Doral, Aventura, and more.
Do I need to be a big company to work with you?
Not at all. OTG specializes in small and mid-sized businesses. Whether you have 5 employees or 100, we bring enterprise-grade tools and security scaled to fit your needs and budget.
How does the free consultation work?
We start with a no-cost, no-pressure conversation about your goals and current setup. You'll get a clear, prioritized assessment with real costs — and a plain-English recommendation. There's no obligation to move forward.
Do you offer ongoing support or just one-time projects?
Both. We handle one-time projects like network installs and migrations, and we offer ongoing managed IT with proactive monitoring, helpdesk, and security so issues get prevented instead of just fixed.
What if I have an IT emergency after hours?
After-hours support is available. As a local, owner-operated firm, you reach someone who knows your setup — not an out-of-state call center reading from a script.
Can you work with the software and tools we already use?
Yes. We assess what you already have, keep what's working, and only recommend changes where they save you money, reduce risk, or genuinely improve how your team works.
Let's make your IT one less thing to worry about
Send us a message and we'll review your current setup, answer your questions, and show you exactly where OTG can help — free, with no obligation.
- Phone
- (786) 578-1097
- Service area
- Miami-Dade & South Florida